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FAQ

 

Are parks open where I live?

Parks have begun to reopen for tourists in certain states, Please contact your park directly for all queries relating to opening and bookings.

As of 21 May 2020.

New South Wales

Parks are currently only open for essential travel. Visit www.nsw.gov.au/covid-19 for more information.

Northern Territory

Parks are open, but travel is restricted in biosecurity areas. Visit coronavirus.nt.gov.au for more information.

Queensland

Parks are currently only open for essential travel, but are due to reopen in mid-June. Visit www.qld.gov.au/health for more information.

South Australia

Parks are open and accepting bookings. There are no restrictions on travel within the state. Visit www.covid-19.sa.gov.au for more information.

Tasmania

Parks are currently only open for essential travel. Visit coronavirus.tas.gov.au for more information.

Victoria

Parks are currently only open for essential travel. Visit www.dhhs.vic.gov.au/coronavirus for more information.

New Zealand

Parks are open and accepting bookings. Visit www.health.govt.nz for more information.

 

What is essential travel?

It is our understanding that essential travel includes travel that is related to:

  • necessary activities for work purposes,
  • essential accommodation while stopping at one location during a current road trip,
  • travel on compassionate grounds and
  • travel required to return to your place of residence.

For all guests who are needing to stay at a Family Park over the coming weeks and months, we will be supporting and encouraging social-distancing and hygiene measures, for the safety of you and others. This way, we will be in the best place to be able to reopen for non-essential/leisure travel as soon as we are permitted.

 

Got a booking?

Due to the new travel restrictions, if you have a non-essential booking within the next 6 months, please contact your park directly to discuss your options as each one will have their own terms re refunds and/or credits. Please also check whether the parks is actually open for guests, as each State/Territory will be making their own decisions on whether our holiday parks should remain open or not.

While the situation is out of our hands, we are deeply sorry that your holiday plans have been inconvenienced in this way. However, this is for the greater good.

 

Keep up to date

Please also follow our social channels like Facebook for up to date information. As well as all the hot tips and advice on what you can do now in preparation for your next visit to a Family Park. We hope to see you at a park soon.

 

Have you downloaded the COVIDSafe app?

Family Parks supports the measures that can prevent or slow the spread of COVID-19 and potentially save lives. That’s why we are supportive of COVIDSafe, the Australian Government’s contact tracing app, to help contain the spread of COVID-19 in Australia.
COVIDSafe is available to download today from the Apple App or Google Play stores. For more information about the app, visit the Department of Health website.